Providing repair and modification services for video game systems worldwide. Focusing on "Green Gaming", received numerous kudos through several companies by reducing e-waste caused by gaming systems and discs.
Assisted in developing a team of contractors for desktop support at Google's Mountain View campus. Monitored corporate training and methodology, documenting issues and providing feedback.
Team Leader, assisted in Intranet migration project at Palm, Inc. utilizing Active Directory and SharePoint 2007.
Managed service department; evaluated incoming computers for repair by troubleshooting issues and quoting repair costs. Responsible for all Macintosh repairs and upgrades as an Apple Certified repair technician. and handled incoming calls.
Built and managed the Pro Audio and Software departments. Responsible for maintaining inventory and assisting clients with choosing the right equipment for their needs. Provided customer service and technical support for all products sold.
Responsible for an Apple certified service and repair department, as well as two technicians. Dealt with Apple on a firsthand basis, handling all warranty repairs in the area.
Responsible for designing and Implementing a bar code database to track product on the manufacturing floor.
Provided onsite consulting and support on Pro Tools Mac systems at this major recording studio in the Bay Area.
Guided local recording studios, design houses, and educational facilities with implementing Macintosh systems as workstations. Independently provided onsite support services, as well as training and emergency troubleshooting. Developed close relationships with head engineers at DigiDesign and Opcode beta testing on Macintosh System 8.
Managed networked Macintosh computers for industrial design and remote networking. Developed and implemented employee database and contact sheet for administration department.
Responsible for troubleshooting any issues involving the classic Mac OS, software crashes, and incompatibilities with third party extensions; finding solutions to computer issues non-hardware related was not offered as a service before. Successfully evolved into full time on-site services for private schools, university departments, design centers, and publishing houses throughout the Bay Area.